Terms of service

Terms of Service

Effective Date: [27/06/2026]

Welcome to [Novaplaza]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility and Account Terms

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Payment must be completed before an order is processed.

  • We accept payment methods offered at checkout through our authorized payment partners.

  • Taxes, shipping charges, and other applicable fees will be displayed during checkout.

In the event of a pricing or technical error, we reserve the right to cancel or refuse the affected order and issue a refund if payment has already been received.

3. Product Descriptions

We strive to ensure that product descriptions, images, specifications, and pricing are as accurate as possible.

However:

  • Product colors may vary depending on your device or screen settings.

  • Minor variations in packaging, design, or specifications may occur.

  • We do not guarantee that all product descriptions are completely free of errors.

We reserve the right to update or correct product information at any time without prior notice.

4. Order Acceptance and Cancellation

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors, suspected fraud, stock unavailability, payment issues, or other legitimate business reasons.

  • Request additional verification before processing an order.

If your order is cancelled after payment, any eligible refund will be processed using the original payment method.

5. Shipping and Delivery

As an online dropshipping business, products may be shipped directly from our trusted suppliers.

  • Estimated delivery times are provided for convenience only.

  • Delivery dates are not guaranteed and may be affected by courier delays, weather conditions, customs, or other circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

Orders are generally processed within [5-6 days].

6. Returns and Refunds

Our Return and Refund Policy forms an integral part of these Terms.

Returns and refunds are subject to the conditions outlined in our Return Policy, including:

  • Eligibility requirements

  • Applicable return window

  • Product condition

  • Non-returnable items

  • Refund processing timelines

Customers should review the Return Policy before making a purchase.

7. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems or accounts.

  • Upload malware, viruses, or harmful code.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, or exploit website content without written permission.

  • Engage in fraudulent transactions or abuse promotional offers.

Violation of these Terms may result in account suspension, cancellation of orders, or legal action.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product listings, website design, and other materials, is the property of Novaplaza or its licensors and is protected by applicable intellectual property laws.

No content may be copied, distributed, or reproduced without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Novaplaza shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

  • Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

  • We are not responsible for delays, interruptions, or losses caused by third-party service providers, shipping carriers, payment processors, or events beyond our reasonable control.

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.

10. Third-Party Services

Our website may use third-party services, including:

  • Payment gateways

  • Shipping providers

  • Analytics services

  • Marketing platforms

  • Shopify applications

We are not responsible for the policies or practices of these third-party providers. Their services are governed by their own terms and privacy policies.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Uttar Pradesh, India.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Novaplaza

Email: rajputsohan079@gmail.com

Business Type: Online E-commerce / Dropshipping Store

Response Time: Within 1-2 business days.

By accessing or using Novaplaza, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.