Refund policy

Return & Refund Policy

At Novaplaza, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, refund, or exchange.

1. Return Eligibility

You may be eligible to return an item if:

  • The return request is made within 05 days of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The product is returned with all original packaging, tags, accessories, manuals, and free gifts (if any).

  • You provide proof of purchase (order number or invoice).

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

To initiate a return, please contact us within 05 of receiving your order.

Return requests submitted after this period may not be eligible for a refund or exchange.

3. How to Request a Return

To start a return:

  1. Email us at rajputsohan079@gmai.com.

  2. Include:

    • Your Order Number

    • Your Name

    • Reason for Return

    • Photos or videos (if the product is damaged, defective, or incorrect)

  3. Our support team will review your request and provide further instructions.

Please do not return any item without prior approval from our support team.

4. Refund Process

Once your returned item has been received and inspected:

  • We will notify you whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method within [2-3 Bussiness Days].

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for eligible items in the following cases:

  • Wrong item received

  • Damaged product

  • Defective product

  • Incorrect size or variant received (where applicable)

If an exchange is approved, the replacement item will be shipped after the returned item has been received or as otherwise communicated by our support team.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing parts

Please contact us within [01 DAYS] of delivery at [rajputsohan079@gmail.com].

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another suitable resolution.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personal care products

  • Beauty and hygiene products

  • Innerwear and intimate apparel

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable items

  • Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

If the return is due to:

Our Error

  • Wrong product shipped

  • Damaged product

  • Manufacturing defect

We will bear the return shipping cost (where applicable).

Customer-Initiated Return

  • Change of mind

  • Ordered the wrong product

  • No longer needed

The customer may be responsible for return shipping charges unless otherwise stated.

9. Order Cancellations

Orders may be cancelled before shipment by contacting us at rajputsohan079@gmail.com.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

10. Refund Exceptions

Refunds may not be issued if:

  • The returned product is damaged due to misuse or improper handling after delivery.

  • The item is returned without original packaging or essential components.

  • The return request falls outside the eligible return period.

  • The product is listed as non-returnable.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Novaplaza

Email: rajputsohan079@gmail.com

Business Type: Online E-commerce / Dropshipping Store

Customer Support Response Time: Within 01-02 business days.

Thank you for shopping with Novaplaza. We appreciate your trust and are committed to providing a fair, transparent, and hassle-free return and refund experience.