Shipping policy

Shipping Policy

Effective Date: [27/06/2026]

Thank you for shopping with Novaplaza. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within 24hrs after payment has been successfully received.
Orders are processed only on business days (Monday to Saturday, excluding public holidays).
During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)
Courier services selected based on your delivery location

The shipping method available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are:

Within India: [5-6 BUSINESS DAYS]
Remote or Rural Areas: [3–4 BUSINESS DAYS]
Express Shipping (if available): [2–3 BUSINESS DAYS]

Please note that delivery estimates are approximate and may vary depending on your location and courier service.

4. Shipping Costs

Shipping charges are calculated during checkout.

Standard Shipping: 40-80 Rs.
Express Shipping (if applicable): 100-150 Rs.
Free Shipping: Available on orders above Rs. 1000 (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
A tracking number
A tracking link (where available)

Please allow up to 24–48 hours after dispatch for tracking information to become active.

6. Delivery Issues and Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

High order volumes
Weather conditions
Courier service disruptions
Public holidays
Customs or regulatory checks (if applicable)
Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, please contact our support team at [rajputsohan079@gmail.com], and we will assist you in tracking your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We are not responsible for orders delivered to an incorrect address supplied by the customer.

Please contact us immediately if you need to update your shipping information after placing an order.

8. Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition:

Contact us within 07 Days of receiving (or expected receipt of) the order.
Include your order number and photos (if applicable).
We will work with the courier and our suppliers to resolve the issue as quickly as possible.

9. International Shipping

[Choose the option that applies to your store.]

Option A – India Only

At this time, Novaplaza ships only within India. We do not currently offer international shipping.

Option B – International Shipping Available

We ship to selected international destinations.

Delivery times vary by country.
Customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country's authorities.
International delivery times may vary due to customs processing and local courier services.

10. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Store Name: Novaplaza

Email: rajputsohan079@gmail.com

Business Type: Online E-commerce / Dropshipping Store

Customer Support Response Time: Within 01-02 business days.

Thank you for shopping with Novaplaza. We appreciate your trust and are committed to delivering your order as smoothly and efficiently as possible.